Customer Success Analyst (f/m/d)

Standort: Deutschland, Home-Office in Munich, Berlin
Contract Type: Full-Time or Part-Time, unlimited

As a Customer Success Analyst, you’ll join a young and growing company. Your focus will be supporting our Customer Success Team in all their tasks as they work on making digital change. You are self-motivated and position our solutions pro-actively with potential clients; via phone, social channels and other contact methods.

Your tasks as Sales Assistant – Customer Success Analyst at Pokeshot:

  • Researching and analysing companies and departments going through digital transformation
  • Identifying potential for their improvement through Pokeshot products and services
  • Disseminating information about Pokeshot as a thought leader on social media
  • After identifying and analysing the companies profile you contact the client – mainly by phone – to arrange an expert dialogue with one of our specialists.

  • Contacting customers (LinkedIn, Twitter, Xing, telephone, e-mail etc.)
  • Making appointments and coordinating
  • Telephone acquisition and follow-ups
  • Entering and maintenancing customer data to CRM
  • Preparing the call for the specialist with needed information about the client, the needs and other relevant information.
  • Preparing written approaches and quotes together with the specialist
  • Writing quotes, in consultation with the Customer Success Team
  • Preparing and analysing statistics
  • Collaborating with the marketing and sales team through a common strategy

Your profile as Sales Assistant – Customer Success Analyst:

Ideally you have an almost bottom-less reservoir of energy and are very positive in every situation. You are interested in people, companies, how you can help them and are ready to contact the management level. Else you only need some basic skillsc

  • Fluent in German
  • Good communication skills (especially verbal)
  • A proper way to organize yourself.
  • Good Microsoft Office skills

Everything else are things you can learn with us. If you already have some kind sales expertise: Even better!
Feel you are the right person: Contact us now!

Who we are:

Pokeshot GmbH specializes in social business consulting, social software and product development. We help companies to roll out, what people call “Facebook” in the private domain. In our team everyone is supporting the implementation of “Social Business”.

Our goal is, to enable exchange, to support communication and to make the right experts findable within a company. We don’t do that for unknown customers, but e.g. for the biggest automobile manufacturers in Germany.

Please send your application and CV to careers



Christian Müller

Customer Success Officer


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