Pokeshot///SMZ introduces Kristina Johansson, our Services Engineer in the USA. Kristina joined us in March and is responsible for the design and development of operations and support. Having a local contact for America and Canada improves our response times, and a native English speaker allows for greater attention to detail in communication. Focusing on improving the customer experience, she is updating our release management process, product delivery, and support resources. Customer questions and feedback are a direct source for new user and admin guides, FAQs, and other product documentation.
Kristina lives in San Diego, California, and has had a varied technical career including hardware, software, operating systems, and networking support and administration. In March 2008 she joined Jive Software, taking on the newly created Account Support role and later working as Jive’s first internal community manager.
Get in contact with Kristina Johansson.