Curious? Ask us about our Services & Solutions!
1. Second and Third Level Support for Jive
Relatively complex issues concerning Jive Software are handled by our second level support staff. They resolve these matters by developing effective and sustainable solutions. Issues of a more serious and more complex nature are tackled by our third level support experts, who leverage the expertise of various departments to ensure you receive the optimal solution.
2. Hosting and Deployment
Our tailored hosting and deployment solutions allow us to respond flexibly to any demand. From dedicated servers to scalable clusters in the cloud, our experts are experienced in providing a full range of technology options. We leverage the power of automation for optimal deployment – thus enabling integration in existing continuous integration environments or even the implementation of a complete continuous delivery appliance.
3. Monitoring
When your system is down, you lose visitors or potential customers. High quality server monitoring is therefore vital to ensuring the success of your Web presence. We custom configure a server monitoring solution for your environment or help you better monitor your existing system landscape. Whether you require standard monitoring of server response times or advanced REST and SOAP monitoring with response evaluation and Selenium tests, we offer a full spectrum of monitoring solutions.
4. Application Management
Our application management services are a combination of development and support. Once the development of your software is complete, we don’t leave you on your own, but provide assistance throughout the entire lifecycle. Should there be any complications or you desire specific customizations or modifications, we will work closely with you to develop the optimal solution. This means that the software adapts to your changing needs, ensuring that it always meets the unique requirements of your organization.
5. Ticket Management
Our ticket management services enhance our second level support by providing constant on-screen monitoring. We analyze ticket submissions and implement targeted measures or proactively address issues.
6. Troubleshooting
We take measures to identify the source of any trouble you may be experiencing and sustainably resolve the issue. Thanks to our extensive experience in systematic diagnostic techniques, we can even quickly solve problems with multiple error sources.
7. Hotline
Our hotline gives you quick answers to urgent questions or provides you with an initial consultation.
YOUR CONTACT
Nils Drews
Chief Technology Officer
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