Curious? Ask us about our Services & Solutions!

Full-Service Support

Whether you need comprehensive post-implementation support services or targeted maintenance of
your social software environment, our experienced and solution-oriented staff will keep your system running smoothly.
As a Jive Professional Service Partner, we provide you with support services backed by Jive.

 

1. Second and Third Level Support for Jive

Relatively complex issues concerning Jive Software are handled by our second level support staff. They resolve these matters by developing effective and sustainable solutions. Issues of a more serious and more complex nature are tackled by our third level support experts, who leverage the expertise of various departments to ensure you receive the optimal solution.

2. Hosting and Deployment

Our tailored hosting and deployment solutions allow us to respond flexibly to any demand. From dedicated servers to scalable clusters in the cloud, our experts are experienced in providing a full range of technology options. We leverage the power of automation for optimal deployment – thus enabling integration in existing continuous integration environments or even the implementation of a complete continuous delivery appliance.

3. Monitoring

When your system is down, you lose visitors or potential customers. High quality server monitoring is therefore vital to ensuring the success of your Web presence. We custom configure a server monitoring solution for your environment or help you better monitor your existing system landscape. Whether you require standard monitoring of server response times or advanced REST and SOAP monitoring with response evaluation and Selenium tests, we offer a full spectrum of monitoring solutions.

4. Application Management

Our application management services are a combination of development and support. Once the development of your software is complete, we don’t leave you on your own, but provide assistance throughout the entire lifecycle. Should there be any complications or you desire specific customizations or modifications, we will work closely with you to develop the optimal solution. This means that the software adapts to your changing needs, ensuring that it always meets the unique requirements of your organization.

5. Ticket Management

Our ticket management services enhance our second level support by providing constant on-screen monitoring. We analyze ticket submissions and implement targeted measures or proactively address issues.

6. Troubleshooting

We take measures to identify the source of any trouble you may be experiencing and sustainably resolve the issue. Thanks to our extensive experience in systematic diagnostic techniques, we can even quickly solve problems with multiple error sources.

7. Hotline

Our hotline gives you quick answers to urgent questions or provides you with an initial consultation.

Support Services offers much more!

Within our Support Services Suite we also offer Cloud Hosting
Services.

 

YOUR CONTACT

Marcus

Marcus Thormählen

Chief Technology Officer
mt

CONTACT ME

By continuing to browse this site you are agreeing to our use of cookies. Please read our privacy policy for more details.