Smart Solution for Services & Sales

For your business it is imperative to:

Provide optimal service to your customers.
Field workers need fast mobile access to customer-information, orders, machine-data, spare parts and repair instructions for effective and efficient mission preparation.
Malfunctions, repairs and maintenance operations must be resolved quickly and efficiently onsite.
to have easy, fast access to the distributed and ever-growing and changing information?
Documentation of service reports must be able to be carried out quickly and easily.

With our solution, we ensure that your service engineers:

become productive more quickly (Onboarding)
receive the necessary knowledge to solve problems faster when onsite (Knowledge-Management)
are trained and qualified easily (Learning-Management)
workload is reduced (Customer Self-Service)
knowledge remains in the company when they leave the company (Offboarding)
generate revenue through upsale and crosssale (Up- und Cross-Sale)

Demographic change presents a challenge:

because many experienced employees are currently and soon will be retiring.
But their experience and their knowledge must be preserved for your business!
New employees are hard to find and are usually less qualified. They need to be trained further qualified, as they are lacking experience.

For your company, this means:

New employees are trained more quickly
Significant savings for further qualification
Increase the quality of work
Faster problem solving
More problems and tasks can be solved by level 1 personnel and the number of second assignments is reduced.
Fewer Level2 personnel required