Tableau Software: Providing multi-language content with Pokeshot Translation Manager
The company’s strategic initiative to become a global brand involved several things:
- opening new offices around the world
- evolving the product into multi-language versions
To meet the needs of a significantly expanded international presence Tableau deployed Translation Management. This solution enabled them to extend the value of their existing support community to their growing number of international users. Documents, discussion threads and other content within the community could now be posted/created in one language and then translated – in context and in real-time – into a variety of languages.
1. Customer base and support teams are able to ask and answer questions in their native language.
2. Relationships develop within the support community because users are able to help each other despite the differences in languages.
-Patrick Van Der Hyde, Support Community Manager
Chief Product Officer