Tableau Software: Providing multi-language content with Pokeshot Translation Manager

Year
2017
Team
8
Client
Tableau Software
Industry
Software
Use Cases
Multi-Language Content

The Challenge

The company’s strategic initiative to become a global brand involved several things:

  • opening new offices around the world
  • evolving the product into multi-language versions

The Solution

To meet the needs of a significantly expanded international presence Tableau deployed Translation Management. This solution enabled them to extend the value of their existing support community to their growing number of international users. Documents, discussion threads and other content within the community could now be posted/created in one language and then translated – in context and in real-time – into a variety of languages.

The Results

1. Customer base and support teams are able to ask and answer questions in their native language.
2. Relationships develop within the support community because users are able to help each other despite the differences in languages.

Effective

Numerous languages are available to support international collaboration.

Easy-to-Use

Wide variety of content can be translated in real-time using a familiar interface.

Strategic

Enables product support to be delivered on a global basis.

“If you have a global presence then you should really consider looking at Pokeshot as a solution because the translation is intuitive and Pokeshot does a wonderful job of helping us to create a community that addresses our global market.
-Patrick Van Der Hyde, Support Community Manager

YOUR CONTACT

Sandra

Sandra Brückner

Chief Product Officer
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CONTACT ME

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